Why Trust Matters
When someone searches for addiction treatment, they are often in the most vulnerable position of their life. The information they find — and whether they can trust it — may shape decisions that affect everything that comes next.
That makes the question of trust not incidental, but central.
There is a well-documented problem with addiction treatment information online: much of it is not independent. Many of the websites that appear authoritative are funded by treatment centers with a commercial interest in where you go. This doesn’t mean their information is always wrong, but it means the incentives are not aligned with yours.
RecoveryCompass aims to maintain editorial independence from treatment providers and does not allow financial relationships to influence how information is presented. Our editorial decisions are not influenced by treatment providers, and providers cannot affect how information is researched, reviewed, or displayed.
This page explains how that commitment works in practice.
How Information Is Collected
The information in our directory is gathered through a structured research process using publicly available sources.
For each treatment center, we start with government licensing records — the primary source of verified information about which facilities are operating legally and in what capacity. In Israel, the relevant authority is the Ministry of Health. A facility’s presence in the official registry is the first and most important thing we confirm.
We then review the center’s official website and any publicly available materials it has published — information about its programs, its staff qualifications, the populations it serves, the care types it offers, and its contact information.
Where possible, we attempt direct contact verification — confirming that the phone numbers and email addresses listed are operational. We note the date on which contact information was last verified.
We do not gather information through undisclosed agreements with centers, or through information provided exclusively by the centers themselves without independent corroboration.
What We Verify
The following information, where available, is verified against at least one independent public source before publication:
- Operating status (open, closed, suspended)
- Licensing status with the relevant government authority
- Physical location (city and region)
- Contact information (phone number, website URL)
- General care type categories (residential, outpatient, detox, dual diagnosis, etc.)
- Languages of service, where publicly documented
When verification is complete, the listing is published with a note of the source and the verification date.
What We Cannot Always Verify
We believe honest acknowledgment of our limitations is more useful than the appearance of certainty we don’t have.
Staffing and clinical credentials. We may note that a center states it employs licensed professionals, but we cannot independently verify every staff member’s qualifications or employment status.
Treatment outcomes. We do not publish success rates or outcome statistics. We have no way to independently verify such claims, and unverified outcome statistics are among the most misleading pieces of information in this field.
Pricing and insurance. Costs change. Insurance agreements change. Information we publish about pricing and payment options may be outdated. Always confirm directly with the center.
Internal policies and program details. A center may have changed its programs, its capacity, its staffing, or its approach since we last reviewed it. We note our review dates, but we cannot guarantee currency.
Patient experience. We do not publish patient reviews, testimonials, or ratings. We have no way to verify them, and this kind of information is too easily manipulated.
Corrections and Updates
We treat corrections seriously. If you have identified an error in our directory — a center that has closed, a phone number that is wrong, a care type that is mislabeled — please tell us.
Send corrections to providers@recoverycompass.net with the name of the center and a description of the error. If you have a source for the correct information, please include it.
We aim to review and respond to correction requests within five business days. We will update the listing when a correction is confirmed and note the update date.
Provider Claims
Treatment centers may claim their own listings on RecoveryCompass. A claim allows a center to update its profile — contact information, program descriptions, languages offered, and other factual details.
A claimed profile is marked as such. Claiming does not mean the center has been endorsed by RecoveryCompass, and it does not change our editorial independence. We reserve the right to independently review any claimed information and to override or annotate it if it conflicts with what we can verify.
Centers cannot pay to have negative information removed. Centers cannot pay to improve their placement in the directory.
Editorial Independence
Our editorial decisions — which centers to include, how to describe them, what information to highlight — are made by our editorial team. Treatment providers cannot influence how information is researched, reviewed, or presented on RecoveryCompass.
If you believe our coverage of a specific center is unfair or inaccurate, please contact us. We will review the concern independently.
Contacting Us About Errors
For factual corrections, provider inquiries, and profile claims: providers@recoverycompass.net
Please include the name of the center, the specific information you believe is incorrect, and a source or explanation for the correction. Anonymous reports are accepted. We will not publish the identity of anyone who contacts us about an error.